Victoria Nail Bar Policy

Our Policy Does Not Affect Your Rights Under the Consumer Rights Act 2015

Customer Guidelines

  1. Service Selection: Please clearly specify the service you wish to receive.

  2. Allergies and Reactions: Notify staff if you have allergies to chemicals or substances before beginning any treatment.

  3. Feedback and Communication: During your service, provide feedback or comments so staff can cater to your requirements effectively.

  4. Concerns: Notify staff or the salon manager immediately about any concerns related to the salon, staff, or service.

  5. Infections or Reactions: Inform staff immediately if you suspect any infection or abnormal reaction during or after your treatment.

  6. Child Supervision: Children under 7 years old must be accompanied by an adult at all times. We will not be held liable for any accidents involving children during your visit.

  7. Personal Belongings: We are not responsible for the loss of personal belongings during your treatment.

  8. Refusal of Service: We reserve the right to refuse service to customers who:

    • Fail to adhere to salon policies.

    • Use abusive language or display threatening behavior.

    • Pose a risk to themselves or others.

Service Guarantee

  • Traditional polish services are not guaranteed.

  • Enhancements and gel polish manicures are guaranteed for 72 hours. If chipping or lifting occurs within this period, schedule a free repair.

Complaints Procedure

  1. Report any issues via phone, text, or email.

  2. Arrange repairs for breakages or tears within 3 days; corner breaks will incur a fee.

  3. The salon is not responsible for damages beyond 72 hours caused by improper care.

  4. Report infections, breakages, or allergies formally within 48 hours for liability coverage.

Refund Policy

  1. No cash refunds will be issued after leaving the salon. Acceptance of service at checkout indicates satisfaction.

  2. Dissatisfaction should be reported before payment; we will adjust or remove any enhancements.

  3. Refunds are not provided for changes of mind.

  4. Corrections will be made at no cost if dissatisfaction is reported immediately after the service. If further issues arise, follow the Customer Complaint Procedure to request a refund in writing, providing details and evidence of dissatisfaction.